How many times have you wasted precious time wondering “Why am I reading this?” or WAIRT in its acronym form. Teams must clearly operate in a world that is still volatile, uncertain, complex and ambiguous with an aim for being timely as the target. There is a line somewhere between impulsively sent and completely formed that defines just-in-time. In our understanding of efficient communication, there are four interconnected elements. Note that “efficient” does not mean faster or more condensed. 4 Elements of Efficient CommunicationĪ key word in that definition is “efficient”: a necessary attribute at the speed of business. Teams practice direct communication over approaches such as politicizing, gossiping, or stonewalling. Effective communication processes satisfy the need for clarity, speed, and content. Team members make listening well a priority. In our TCI team effectiveness model, this is how we understand this core team performance factor:Ĭommunication: Clear and efficient communication is valued. One could easily make the case that team collaboration would be impossible without good communication. Just think for a moment how even the simplest act of communication can build trust, influence a decision-making process, increase alignment and reinforce respect. The interaction that takes place, the nature of the response and the underlying impact on team relationship.Įach of these factors is tightly woven into that thrust to communicate. Just as important as the content of the communication, is how that message is delivered. This is because of its key role in the team’s relationship infrastructure. In the TCI team effectiveness model, communication resides as one of the seven Positivity factors. This rush to action is too often based on assumptions because-who has time to ask a question or listen to the response. Listening is the essential other half of communication and all too often it suffers at the expense of sending more, and faster. To excel in this changing world requires new communication skills: chief among them, much deeper attention to listening. The essential wiring for better understanding, brainstorming, learning, and shared experience remains inactive.Īreas for improvement in team communication are cast aside in favor of the rush to move on to the next urgent need. In haste, too often the infrastructure of relationship in communication is overlooked or disregarded. They are driven to focus on the quickest way to sort an issue and propose a solution. Under relentless pressure, teams operate from expediency. What may be even more important than the need for speed, is the shift from team communication as a functional medium to an essential relationship medium in a world that’s dependent on collaboration. The pressure is on to upgrade and adapt, to keep pace with the ever-changing forms of communication on teams.Īnd the expectation remains to get the job done, despite these increasing pressures. Now a team meeting of six could be on six different devices in six different time zones. There was a time when the speakerphone in the middle of the conference room table was the leading edge of technology. What’s also beyond dispute is that the increasing rate of daily business activity presents a challenge to communication on teams.īut speed alone is hardly the only aspect of communication that is putting pressure on teams.Īdd to the equation new forms of communication, greater distance, and virtual dependency. In today’s business world the importance of effective team communication is indisputable.
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